Shipping & Delivery Policy

Delivery Options

Delivery Option	Coverage	Order Time	Delivery Time	Fee
4-Hour Delivery	Dubai	9:00 AM – 5:00 PM	Within 4 hours	AED 40
Same-Day Delivery	Dubai	9:00 AM – 12:00 PM	Same day	AED 35
Same-Day Delivery	Sharjah, Abu Dhabi, Ajman	9:00 AM – 12:00 PM	Same day	AED 35
Standard	UAE	Before 2:00 PM	1–2 Business Days	AED 22
Pre-Order Standard	UAE	_	7–14 Business Days (Estimated Dispatch)	AED 22
GCC Countries	GCC	—	2–3 working days	AED 55
Rest of the World	International	—	3–7 working days	AED 70

Free Shipping for UAE Orders Above AED 800

Free shipping applies to eligible in-stock items only. Pre-order items are subject to separate shipping charges, regardless of the order value. All applicable shipping fees will be displayed at checkout.

Important note:

• 4-Hour Delivery and Same-Day Delivery services are not available on Sundays. Orders placed on Sundays with these delivery options will be processed as a priority and delivered on the next working day.

• During public holidays, delivery may be slightly delayed and will be shipped on the next working day.
• Orders placed after working hours or after the order cut-off time will be processed on the next working day as a priority.

Order Confirmation

By completing your purchase, you agree to our shipping and delivery terms and conditions.

Once your order is placed, you will receive an order confirmation email.
Please ensure that your full name, email address, mobile number, and delivery address are entered correctly at checkout to avoid any delays.

After your order has been dispatched, you will receive an automated notification with a tracking link to follow your delivery status.

Delivery Conditions

• For next-day delivery, orders placed after 2:00 PM will be dispatched the following working day, with delivery occurring one day after dispatch.
• Delivery timelines may vary during public holidays, weekends, and Ramadan.
• 4-Hour Delivery is available in Dubai only, and some locations may fall outside the coverage zone.

If your delivery address is outside the eligible area, our team will update the delivery option accordingly and notify you. Any difference in shipping cost will be refunded to your original payment method.
• For international orders, delivery times may vary due to customs clearance and destination-specific regulations.

Mirai Official is not responsible for delivery delays caused by incorrect or incomplete shipping details provided at checkout.
We are unable to reimburse orders delivered to incorrect addresses.

Pre-Order Policy

1. Availability

Pre-order items are currently available for delivery within the United Arab Emirates (UAE) only.

International shipping is not available for pre-order items.

2. Processing & Shipping Time

Pre-order items are produced upon order confirmation and are typically prepared for dispatch within 7–14 business days.

Please note that estimated processing times may vary depending on production schedules, factory availability, or unforeseen circumstances beyond our control. Occasionally, additional time may be required.

We make every effort to dispatch pre-orders as quickly as possible. In the event of a significant delay, our team will notify you and provide an updated estimated dispatch date. If we are unable to fulfill your pre-order, a full refund will be issued to your original payment method.

The estimated timeframe refers to processing and dispatch, not final delivery.

3. Orders Containing Pre-Order & In-Stock Items

If your order contains both pre-order and in-stock items, these items may be shipped separately.

Available items may be dispatched first, while pre-order items will be shipped once ready. Separate shipping charges may apply to each shipment.

4. Payment

Full payment is required at checkout to confirm your pre-order.

5. Cancellations, Exchanges & Size Selection

Pre-order items are produced upon order confirmation. Therefore, cancellations are not accepted once an order has been confirmed, except where required by applicable consumer protection laws.

Exchanges are generally not available for pre-order items, as each item is produced in the selected size upon order confirmation, and alternative sizes may not be available in stock.

We kindly advise customers to carefully review their selected size, color, and product details before placing an order.

For the most accurate fit, please refer to the size chart available on each product page. If you are unsure about your size, we recommend contacting our customer service team before completing your purchase.

These conditions do not affect your statutory rights in the event of defective, incorrect, or non-compliant products.

Customs, Duties & Taxes

All applicable customs duties, taxes, and fees are the responsibility of the customer.

Mirai Official is not responsible for customs charges applied to international orders, as these depend on your country’s import regulations.

If customs fees remain unpaid or a delivery is refused, any charges billed to us will be deducted from the refund amount.

High-Value Orders

Mirai Official reserves the right to accept or decline high-value orders.

For orders exceeding a certain value, additional shipping charges may apply. Customers will be informed in advance of any additional fees.

Order Cancellation

If you wish to cancel your order, please contact our customer support team on the same day and before the order is shipped.

Approved cancellations due to a change of mind will be issued as store credit.

Please note: Pre-order items cannot be cancelled once confirmed, except where required by applicable consumer protection laws. For further details, please refer to our Pre-Order Policy.

Nothing in this section limits your statutory rights to a refund or other remedy where required by law.

Legal Compliance

Mirai Official complies with UAE laws and regulations and does not provide services or products to countries sanctioned by the Office of Foreign Assets Control (OFAC).

Need Help?

If you have any questions, please contact us at
info@miraiofficialshop.com — we’re happy to assist